Reference

How muliatoto Protects Your Personal Data

Your personal data — from account registration details to payment records via DANA, OVO, GoPay and QRIS — is handled with strict controls at every step.

Data encrypted in transit and at restDANA, OVO, GoPay & QRIS transaction privacyAccount deletion requests within 7 working daysNo data sold to third parties24/7 privacy support channel

Explore Lobby Read FAQ

What Data We Collect and Why

muliatoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with muliatoto, we collect your name, email address, phone number, and the payment method you choose — whether that is DANA, OVO, GoPay or QRIS. Transaction timestamps, deposit amounts and withdrawal verification records are stored to process your requests accurately and

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to comply with financial reporting obligations where local law requires it. Device identifiers and session logs are retained for account security and fraud prevention. We do not collect data beyond what is operationally necessary, and access to your records is restricted to authorised personnel only. Your
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eligibility to use certain features depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

Our privacy support team is available around the clock — 24 hours a day, 7 days a week — to handle data access requests, correction submissions…

DATA HANDLING STANDARDS

Six Ways We Handle Your Data Responsibly

From the moment you make your first QRIS scan to the point you request account closure, your data moves through documented controls at muliatoto.

End-to-End Encryption

All data transmitted between your device and our servers — including DANA and OVO payment confirmations — is encrypted using…

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to improve page performance.

Payment Data Isolation

GoPay, QRIS, DANA and OVO transaction data is stored in isolated payment-record tables with access restricted to the finance verification…

Data Retention Policy

Account data is retained for as long as your account remains active.

Third-Party Disclosure Rules

We do not sell or rent your data to advertisers or data brokers.

Account Security Verification

Before any data change or deletion is actioned, our team verifies identity through your registered email and a one-time code…

Privacy Policy Questions We Hear Most

The questions below cover the data rights and privacy concerns that come through our support channels most often. If your question is not answered here, reach out via live chat or email and our team will respond within two business days with a specific, written answer tied to your account.

We collect your full name, email address, phone number and the payment method you choose — DANA, OVO, GoPay or QRIS. We also log your device identifier and IP address for account security purposes during the registration session.

Payment records from DANA, OVO, GoPay and QRIS are stored in isolated, encrypted tables accessible only to the finance verification team. We retain timestamps and reference codes but never store full account credentials for any payment wallet.

Yes. Log into your account, go to Settings, then Privacy, and submit a Data Access Request. We will compile and send a full copy of your account data to your registered email address within 7 working days of verification.

Submit a deletion request through the Privacy section in your account settings or email our privacy team directly. After identity verification, personal identifiers are removed within 7 working days. Anonymised transaction records may remain where local law requires retention.

We do not sell or share your data with advertisers or data brokers. Data is shared only with payment processors to complete DANA, OVO, GoPay or QRIS transactions, and with regulatory bodies where local law mandates it.

We use session cookies for login continuity and analytics cookies to measure page performance. You can view active cookies and withdraw consent for non-essential cookies at any time through the Cookie Settings panel inside your account profile.

Contact our privacy team via live chat or email — both are available 24/7. We acknowledge every complaint within four hours and provide a full written response within two business days, along with a reference number for your records.

How muliatoto Protects Your Personal Data

How to Reach Our Privacy Team

Six Ways We Handle Your Data Responsibly

End-to-End Encryption

Cookie Controls

Payment Data Isolation

Data Retention Policy

Third-Party Disclosure Rules

Account Security Verification

Privacy Policy Questions We Hear Most

01 What personal data does muliatoto collect when I register?

02 How is my DANA or OVO payment data stored?

03 Can I request a copy of all data muliatoto holds on me?

04 How do I ask muliatoto to delete my account and personal data?

05 Does muliatoto share my data with advertisers or third parties?

06 What cookies does muliatoto use and how can I manage them?

07 Who should I contact if I believe my privacy rights have been violated?

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